Enterprise Rent-A-Car

Message: I have had the most incredible experience with the kind professionals at Enterprise at Will Clayton and 59 N. In Humble, Texas. Garrett Wynecke, Enterprise’s best, referred me to them just recently. They were pleasant, professional and placed me in an immaculate car. (Cassidy and Nikko) I’m most appreciative as the temperature in Houston was above normal and being without electricity for a days left me most grateful for the car’s creature comforts! This review includes the others there who were equally professional and welcoming. Thanks for everything! I hope to see you again in the not so distant future! Outstanding Job! *****. Cathy Lovell.

Message: My insurance assigned me to this location. Jaz got me into my rental and it was soo easy. I was expecting it to be a hassle but she was so nice and super helpful! 10/10 recommend working with Jaz!

Message: So far, just 3 stars. I was assigned to this location by an insurance company, Progressive. The class of vehicle approved is a Toyota Corolla or a Nissan Versa, or similar, from the claim (the other driver from the accident was found to be at fault). They gave me a Kia Soul with expired plates after they stated a Corolla was "on hold" per Michael. I had to call my insurance agent to get the rental agreement sent to me (two days after getting the car) and AFTER I was calling on the day I received the vehicle, being placed on hold for nearly 30 minutes. After 20 minutes of being on hold, I stayed on the call and drove back to the office to request the info. I was assured by McKenna she would send it later. She did not show concern for me being on hold, but made excuses not to help me beyond printing out part of the paperwork and partially extending the rental time. Still nothing with the entire agreement (which I did not sign) in a timely manner. I had to follow up with my insurance agent to get the first one. I followed up today with the MRR who approved the vehicle until after the estimated repair completion date and after I contacted Enterprise's online chat customer service feature. I also received a vehicle with less than a full tank of fuel. This is an insurance claim. A supervisor from Progressive called and approved an upgrade for me. That one came with a full tank, and paperwork by just checking off boxes on a tablet this time was immediately made available and emailed to me as well. Cassidy is the manager there and she is on her game! Thank you!

Message: Very friendly staff and were very helpful when my insurance company was not! When I had an issue with the rental having a slow leak in one of the tires, they were quick to help resolve the issue by switching out the vehicle for me and revising the price because I wanted something smaller since I had to pay out of pocket because my own vehicle was not repaired within 30 days, which is all my insurance would cover for a rental. So grateful for McKenna at this location and all of her help. She is great!

Message: Love renting from this location! Been using this location since I moved here! The customer service is outstanding and the wait time is very minimum! I’ve been renting from enterprise for years and people at this location like James, Cassidy and Tavia (who was there temporary) are the reason I continue choose enterprise! I absolutely love them! Give those 3 a raise because they are so dope! I’m new to the area and James provided me with a lot info about the area!