Hertz Car Rental - Mesquite - Gus Thomasson HLE
Company Name: Hertz Car Rental - Mesquite - Gus Thomasson HLE
Status: Active
State: Texas
Post: 75150-6741
County: Dallas
City: Mesquite
Address: 3600 Gus Thomasson Road # 156
Phone: (972)686-8900
Fax: unknown
Email: unknown
Contact Manager: Bryan Bell
Web site: https://www.hertz.com/rentacar/location/unitedstates/texas/mesquite/DFWE06%3Futm_campaign%3Dgmb-Hertz-Car-Rental---Mesquite---Gus-Thomasson-HLE%26utm_medium%3Dgmb-websitelink%26utm_source%3DGoogle
SIC code: 7514 Industry group: Auto repair services & parking, Business category: Passenger car rental
Overall: Hertz Car Rental - Mesquite - Gus Thomasson HLE is a business categorized under passenger car rental, which is part of the larger category auto repair services & parking. Hertz Car Rental - Mesquite - Gus Thomasson HLE is located at the address 3600 Gus Thomasson Road # 156 in Mesquite, Texas 75150-6741. The Manager is Bryan Bell who can be contacted at (972)686-8900.
Description: Passenger Car Rental
Tags:
- Car rental agency
In summary:
- Awesome Hertz location and very good at customer friendly service!
- This place is unorganized, unprofessional, and poorly managed.
- Keep up the good work and management please help with hiring more people!
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Review/Comment
Name: B.M.
Message: Wonderful customer service Karvin! He had over 7 customers waiting and managed to handled all of them ALONE! Keep up the good work and management please help with hiring more people!
Name: N.A.
Message: **UPDATED**. I am updating my review. The manager of this location called me and corrected the charge on my rental. He was very professional and apologetic about the error. He made sure to get a full story from me on the situation because he wanted to make sure this kind of error did not happen again and to other customers. I respect that and feel confident in continuing to rent from Hertz. Kudos to this manager! He has kept my business.. Hertz may have lost my business forever due to this one incident. An additional charge was added to my rental and I saw it before leaving the office but the employee told me I would have to call customer service to remove the charge. I told him no, I didn't want to be on hold for hours on a customer service line he said I had no choice. I sat there in the parking lot never left with the car, on hold and was transferred 3 times by a call center in India. That was enough, I walked back in the office and told him it needed to be fixed in the office. He said he couldn't so i told him to cancel the rental. Now they want to charge me for an hours worth of rental $65! I never left the lot, I sat out there on hold doing what this employee told me to do.