Caliber Collision

Message: First Visit To Caliber:. My experience with Caliber Collision was top notch. I appreciate the prompt and professional service that Austin provided throughout the repair of my Audi. He made sure technicians were thorough and identified needed repairs that were not visible in addition to the visible body damage on the vehicle. Austin kept me informed throughout the process. He has the perfect balance of being warm and friendly while also explaining the specifics of the repair. I would definitely recommend Austin and Caliber Collision.. Second Visit To Caliber:. My experience with Caliber Collision was great. Austin was timely and professional throughout the repair of our Expedition. He made sure technicians were thorough and identified any additional repairs that weren't visible. Austin is both knowledgeable and friendly, and he kept me updated. This is the second time I've brought a vehicle to this repair facility. I would definitely recommend Austin and Caliber Collision!

Message: Having bodywork done on your car can be a stressful experience. However, my experience with Caliber Collision was made easy thanks to my advisor, Austin Coufal. From the moment I dropped off my vehicle until it was completed, Austin managed the entire project with professionalism, care, and clear communication at every step. He worked effectively with the rest of the staff and served as a great mentor to other advisors. Throughout the project, he showed excellent leadership skills, provided an outstanding customer experience, and paid close attention to every detail. Thank you Austin!

Message: Caliber Collision on John W. Elliott in Frisco provided excellent customer service. Martha who scheduled my appointment and helped me obtain a rental, and Manny, my service representative, were very courteous and professional. Manny provided daily updates and promptly answered questions I had. My car was ready a day early and was very clean inside and out. “Thank you! ” to the Caliber Collision Staff for making this process so much easier!

Message: I was rear-ended and had fender damage. Caliber Collision get me in for repairs super fast and their staff was absolutely amazing! Martha is so sweet and kind and Austin did the repair. He was incredible. Fast, efficient, knowledgeable and even completely cleaned my car before returning it to me. I had a great experience. They had Enterprise ready to take me to my rental and made the process so seamless and easy! Thank you so much for everything!

Message: Alberto is the go to guy. He was very friendly, helpful, and transparent. I didn’t expect the level of attentiveness he gave, so surprised to say the least. The quote he gave me was very reasonable and he explained everything to include insurance processes.. He worked on my bumper and gave insightful information that made me feel he’s been doing this for awhile and knows what he’s talking about.. I don’t typically like going to chains but the service and work was definitely worth it.

Message: After reaching out to 10 different repair shops, none were able to take my vehicle for 4-8 weeks. That was until I got in touch with Caliber Collision. Martha, who I spoke with initially, was incredibly friendly and helpful, and was able to help me out the same day. Throughout the repair process, Austin provided frequent updates and was equally professional and courteous. When I picked up my car, it looked brand new inside and out! I would definitely use Caliber Collision again and wouldn't hesitate to recommend them to my family and friends.

Message: I was so very impressed by the level of professionalism and detailed work completed by this location at Caliber Collision.. From the moment of arrival to my departure, I felt and was considered part of the remediation team to ensure the car was detailed and put into the most pristine condition.. For the painting job on my truck’s flares, the Painter, Jorge did an exceptional job. I have received so many unsolicited compliments on the burnt orange flare against the silver of the truck. I was blown away at the technical proficiency of the body work.. The service advisor, Yanet, went above and beyond as well when she made calls on my behalf to the rental car company fought for me to complete the rental car drop off, rather than spend an extra 1. 5 hours to drop the car off at the original location. She verified immediately upon my ask.. The value this location places on clients is unmatched. Thank you again for your wonderful support and efforts with my vehicle, and the hospitality my son felt as well. I am very thankful for you all! Alberto, Austin, Chad, Yanet and Jorge were absolutely incredible, and I will refer anyone in need of a repair or inspection to Frisco-downtown, Caliber Collison.

Message: 5 star experience, great customer service! They did an amazing job! And Austin, the one assigned to my car explained everything very well and also did an awesome job! I am so satisfied with the work done on my bumper and it looks good as new!