McSwain Automotive

Message: First, let me say that McSwains was easy to work with, and staff was very polite. I knew going in that my timing chain needed repair. My husband had just replaced it and all recommended parts, but had a “slip”, and we knew it would have to be torn down again to correct. Despite telling them this, they could not give me a price, or even a rough estimate, before tearing it back down. After getting into the issue, I got a friendly call telling me what we already knew, and that the repair would be roughly $1200. The only other cost would be for fluids needed. I agreed. I also asked if they could look at my backup camera that has quit working, and was told they would. Three days later, I got a call saying that my car was done, and just needed a test drive by the mechanic. Then, I was told that my total was $1800 and some change. Then when I inquired why the difference, I was told that a couple of other parts “broke” during the repair. Parts that my husband had just replaced! I went the following day to pick up my car. I paid the bill, then asked about the camera. I was told it needed to be replaced, and would be almost $600. I told them I’d let them know if we were going to move forward in replacing the camera. A friend had just had a whole camera system installed in her vehicle that did not come with one. She said that her camera wasn’t that expensive, so I decided to shop Amazon to see if I could find one. And I did; just under $70. Granted, it was not from the manufacturer of my vehicle, but decided it was an affordable risk. I ordered it and my husband installed it. Nothing. No harm, returned to Amazon for free. As soon as my husband put the old one back in (to fill the hole) the camera magically started working again. No idea as to why. So we averted another $600 bill. And we’re not sure what diagnostics were done to indicate that the camera needed to be replaced. I should note that we are very happy with the repairs. Just not the almost $600 difference in cost from the original estimate. One last note: apparently it is not procedure for the techs to use plastic or paper to cover the carpet in the car’s floor during repairs. I have grease on my light colored floor mat, and the plastic threshold of the driver’s door. It was pretty frustrating to not get my car back like it was dropped off. I’m not sure if the pros outweigh the cons. It was just enough that I decided to leave a review. Not sure if we would use them again, in light of the cons.

Message: They diagnosed my check engine light, figured out it was the fuel pump. Replaced the fuel pump bled the fuel lines and repaired a crankshaft pigtail. It cost a little more than I wanted to payed, and took a little longer than expected, but they were friendly, courteous, and did great work. I'm having issues with my turbo and will be returning to them very soon because I know they'll fix it right.

Message: This was my first visit and I feel confident in their knowledge and trustworthiness. They were very thorough in performing maintenance work when they identified another problem with my F-350 diesel. They could have done the repair and charged me several hundred dollars, but instead suggested I take my vehicle to the Ford dealership for warranty work. I will be back.

Message: They all were very nice, I felt as if they were very honest. Explained everything to me very thoroughly. They were quick to get my car back to me. As far as auto shops go I would definitely recommend this place and go back again myself. Thanks guys!